The Sales Development Representative (SDR) will play a vital role in meeting the revenue of goals of 101edu. This individual is responsible for the day-to-day management of converting inbound leads into contacts and ultimately, 101edu customers. The successful candidate will be self-motivated, goal oriented and self-directed in their day-to-day activities without regular interaction with leadership. The SDR has the responsibility of qualifying inbound leads by gaining a thorough understanding of immediate needs and opportunities by identifying and engaging with key decision makers, conducting initial interviews, to gain a thorough understanding of immediate needs and opportunities, and scheduling/attending demos. They will do this by gaining insight on the prospect’s current needs and/or challenges, aligning 101edu’s features as a complete solution set, and scheduling demos with contacts for immediate opportunities for implementation and usage.
At 101, our account management team is integral to maintaining successful relationships with our customers. In this role you will support our Senior Customer Success Managers in their retention and expansion efforts. As a Customer Success Associate, you will gain a deep understand our customer outcomes through the collection and analysis of data and feedback, create onboarding and retention strategies, and help develop the product road map.